Our Services
Odyssey offers flexible engagement models designed to meet solar companies where they are. Whether you need help with a single recurring task—like interconnection form submissions, customer ticket handling, or invoice processing—or you're looking to fully outsource your back office operations, we scale to fit your needs. Our teams can plug into specific workflows, run entire functions end-to-end, or expand as your project volume grows. It’s back-office support, customized to the rhythm of your business.
Finance & Billing
Our financial and billing team provides end-to-end support across accounts receivable, utility payments, collections, reconciliation, and financial reporting. We streamline solar-specific billing models and ensure accurate, compliant handling of funds and financial data.
Project & Partner Services
We support project execution and partner engagement through CRM management, interdepartmental coordination, partner onboarding, contract administration, and milestone tracking. Our team ensures seamless collaboration and project flow across sales, ops, and installation teams.
Customer Operations
We manage the full customer experience lifecycle—from onboarding and proactive communication to inbound support and escalations. Our services include Tier 1 and Tier 2 support, case management, and retention efforts, ensuring high customer satisfaction and operational consistency across channels.
Technical Operations & Engineering
We deliver continuous system monitoring, alert response, ticket resolution, and performance analytics. By managing troubleshooting workflows and coordinating field service needs, we help maximize system uptime and maintain strong customer confidence in solar system performance.