Customer Operations
Call Center & Customer Support
Outsourced call center operations provide solar companies with a reliable, customer-centric communication hub staffed by trained professionals who understand the unique dynamics of the solar industry. These teams handle everything from general inquiries and service requests to technical troubleshooting, appointment setting, and post-installation follow-up—delivering consistent, brand-aligned support at scale.
Unlike generic call centers, our agents are equipped with solar-specific knowledge. They understand system types, permitting and interconnection timelines, financing options, common technical issues, and the expectations of both residential and commercial customers. Whether assisting new prospects with pre-sales questions or helping existing customers resolve service concerns, every interaction is grounded in experience and empathy.
Our operations are structured for flexibility—offering multilingual support, after-hours coverage, and surge capacity during peak seasons or outages. By outsourcing this critical function to a team of solar-savvy professionals, companies gain the ability to provide responsive, high-quality support while reducing in-house burden and improving customer retention.
Account Management
Outsourced account management services provide businesses with experienced professionals who act as the main point of contact between your company and its customers or stakeholders. These experts are responsible for nurturing client relationships, ensuring consistent communication, and aligning service delivery with client expectations. By outsourcing this function, companies gain access to skilled talent that can manage accounts with care, strategy, and attention to detail—without the overhead of building and maintaining an in-house team.
Account managers handle everything from onboarding and performance tracking to issue resolution and growth planning. They act as proactive partners, anticipating client needs, coordinating internal resources, and ensuring contractual obligations are met. This creates stronger, more loyal relationships, while freeing up internal teams to focus on core strategic initiatives.
In industries like solar, where lifecycle service and customer trust are critical, outsourced account management can be especially valuable. These professionals often come with specific domain expertise, allowing them to speak the customer’s language, understand operational and technical nuances, and drive satisfaction and retention at scale.
Technician Support
Our technician support and technical reference call center services are designed to empower your field teams with fast, accurate answers and real-time problem-solving from experienced solar professionals. Acting as a remote extension of your operations and engineering staff, we provide tiered technical support to installers, service technicians, and project managers—reducing downtime, avoiding unnecessary truck rolls, and increasing first-time fix rates.
Our technical support agents are trained in PV systems, inverters, racking, monitoring platforms, and common installation and O&M workflows. They understand the day-to-day realities of the field—from rapid troubleshooting under time pressure to navigating inconsistent site conditions or varying system configurations. When technicians call in with issues, we help diagnose problems, walk them through resolutions, escalate when needed, and document everything for quality control and analytics.
For companies managing large or growing service networks, we act as a centralized technical resource—answering calls, triaging tickets, and coordinating between field teams, manufacturers, and internal stakeholders. We also maintain and update a technical knowledge base, enabling scalable support and consistent outcomes across your entire technician fleet.
This service not only supports operational continuity but also enhances brand trust, giving your field teams the confidence and clarity they need to deliver excellent service on every job.
Dispatch
Our dispatch services streamline the coordination of solar service fleets, ensuring that the right technicians are deployed at the right time with the right information—whether for routine maintenance, reactive troubleshooting, or emergency repairs. Designed specifically for the operational demands of solar companies, our service ensures faster response times, improved system uptime, and a better overall customer experience.
We act as an extension of your field operations, managing technician schedules, routing, service ticket triage, and customer communications. Our team is trained in solar-specific workflows and terminology, meaning we understand the urgency of inverter faults, production drops, warranty-covered issues, and utility interconnection timelines. From residential service calls to multi-site commercial inspections, we prioritize, dispatch, and follow through with efficiency and accountability.
Using your preferred tools—or integrating ours—we coordinate directly with customers, installers, and monitoring platforms to verify issues before a truck rolls. We close the loop with detailed service records, follow-up confirmations, and performance tracking to reduce revisit rates and increase first-time fix success.
With solar-trained dispatch specialists managing your fleet, you gain operational scalability, reduce internal load, and ensure every service visit reinforces your reputation for quality and reliability.
Administrative Support
Our administrative support services provide solar companies with the behind-the-scenes operational strength needed to scale efficiently, stay organized, and maintain high levels of customer and partner responsiveness. We handle time-consuming but essential tasks such as data entry, document control, reporting, customer onboarding, scheduling, and internal coordination—freeing up your core teams to focus on strategic growth and execution.
With deep familiarity in solar industry workflows, our team understands how critical accuracy, timing, and documentation are—whether it’s processing interconnection paperwork, submitting permits, managing CRM data, or generating monthly reports for asset owners and financiers. We adapt to your existing systems and processes, ensuring seamless integration with minimal ramp-up time.
Our support spans across departments—from operations and sales to customer service and project management. We track deadlines, maintain databases, manage communications, and ensure nothing falls through the cracks—especially as your project volume or customer base grows.
By leveraging experienced, solar-savvy administrative support, your teams gain time, clarity, and operational consistency—without the cost and complexity of expanding in-house resources.
Business Development Support
Our sales operations services are built to support fast-moving solar companies by streamlining, structuring, and scaling every aspect of the sales cycle—from lead intake and CRM management to proposal support and contract processing. We serve as an operational backbone for your sales team, enabling reps to focus on closing deals while we handle the administrative, technical, and logistical tasks that slow them down.
With experience across residential, commercial, and community solar sales models, our team ensures data accuracy, lead qualification, appointment scheduling, pipeline tracking, and documentation flow—all aligned to your existing tools and processes. We can support proposal generation, incentive applications, AHJ requirements, financing submissions, and e-signature workflows, helping your team move faster without cutting corners.
By outsourcing your sales ops to solar-trained professionals, you eliminate bottlenecks, reduce customer drop-off, and maintain visibility across your funnel—all while reducing overhead and enabling smarter, more consistent growth.
Our Services
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Technical Operations & Engineering
We deliver continuous system monitoring, alert response, ticket resolution, and performance analytics. By managing troubleshooting workflows and coordinating field service needs, we help maximize system uptime and maintain strong customer confidence in solar system performance.
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Financial & Billing Services
Our financial and billing team provides end-to-end support across accounts receivable, utility payments, collections, reconciliation, and financial reporting. We streamline solar-specific billing models and ensure accurate, compliant handling of funds and financial data.
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Project & Partner Services
We support project execution and partner engagement through CRM management, interdepartmental coordination, partner onboarding, contract administration, and milestone tracking. Our team ensures seamless collaboration and project flow across sales, ops, and installation teams.
