Project & Partner Services
Project Management
Our project management services are purpose-built for the solar industry, designed to help companies deliver projects on time, within budget, and in full compliance with regulatory and technical standards. From pre-construction planning to final closeout, we manage timelines, coordinate cross-functional teams, and mitigate risks—so your projects stay on track and your margins stay protected.
We bring deep solar-specific knowledge to every engagement, with a team that understands permitting hurdles, supply chain constraints, interconnection timelines, and the stakeholder dynamics unique to residential, commercial, and utility-scale solar projects. Whether you're juggling dozens of residential installs per week or managing multi-MW portfolios across regions, we provide the systems and discipline to scale without sacrificing quality or speed.
Our project managers integrate seamlessly with your internal teams, acting as strategic operators and tactical executors. We oversee milestones, track progress, maintain documentation, and serve as the single point of accountability across all stakeholders—installers, utilities, AHJs, vendors, and customers.
With our support, solar companies can improve visibility, reduce change orders, accelerate time-to-revenue, and build repeatable processes that grow with your business.
Supply Chain & Warranty Management
Our supply chain and OEM support services are designed to help solar companies navigate the complexities of procurement, warranty management, and vendor coordination—ensuring the smooth movement of materials and the timely resolution of equipment issues across every stage of the project lifecycle.
We specialize in streamlining solar-specific logistics—from managing module and inverter inventories to coordinating just-in-time deliveries and tracking part replacements. Our team understands the nuanced timelines and regional variances in solar development, installation, and asset management, enabling us to align supply and service schedules with real-world project demands.
For warranty and RMA (Return Merchandise Authorization) management, we take ownership of the full process: diagnosing issues, collecting documentation, submitting claims, tracking replacements, and closing the loop with field teams and manufacturers. This eliminates costly delays and finger-pointing, while ensuring your customers get fast, reliable solutions when equipment problems arise.
We also serve as a communication bridge between OEMs and the field—tracking serial numbers, managing part compatibility across versions, and maintaining real-time records of product issues and fixes. Whether you’re scaling residential installs or managing utility-scale assets, our services reduce friction, enhance operational visibility, and support long-term equipment performance and partner relationships.
Recall Management
Odyssey Solar Solutions' Recall Management service provides comprehensive, systematic oversight for solar product recalls, ensuring swift resolution, minimal disruption, and full regulatory compliance. Our seasoned team expertly handles all recall activities—from notification and logistics to inventory tracking and customer communication—using advanced tracking systems and precise procedural documentation. By effectively managing recall processes, we minimize operational risks, protect brand integrity, and reinforce customer trust in your solar products.
Our Services
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Technical Operations & Engineering
We deliver continuous system monitoring, alert response, ticket resolution, and performance analytics. By managing troubleshooting workflows and coordinating field service needs, we help maximize system uptime and maintain strong customer confidence in solar system performance.
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Financial & Billing Services
Our financial and billing team provides end-to-end support across accounts receivable, utility payments, collections, reconciliation, and financial reporting. We streamline solar-specific billing models and ensure accurate, compliant handling of funds and financial data.
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Customer Operations
We manage the full customer experience lifecycle—from onboarding and proactive communication to inbound support and escalations. Our services include Tier 1 and Tier 2 support, case management, and retention efforts, ensuring high customer satisfaction and operational consistency across channels.
